IP Office 7.0 Software

AVAYA IP OFFICE LEVEL 7.0 SOFTWARE

Release 7.0 was released by AVAYA in March 2011 and is only supported on the IP500 and IP500v2 control units.

Migration Opportunity for BCM and Norstar Customers/Users

With release 7.0 AVAYA IP Office now provides Nortel BCM or Norstar customers the chance to upgrade their system to IP Office whilst keeping their Nortel phones. IP Office release 7.0 has been enabled to support these phones and most of their features. Many features are the same as with BCM / Norstar and most of the rest are supported on IP Office but may have a slightly different look and feel.

This provides current BCM / Norstar customers the opportunity to have a smooth migration as well as saving money by keeping their existing phones which can be mixed with AVAYA IP Office telephones.

The following new hardware components of an IP Office system have been developed to support the Nortel phones on IP Office.

TCM 8- Extension Card - Up to eight Nortel digital telephones can be connected to this 8-port extension card for IP500 and IP500v2 control units. Up to four TCM cards can be plugged into an IP500v2 control unit to support up to 32 digital telephones.

DS30A/ DS16A Expansion Modules - These new expansion modules are for larger migrations from BCM or Norstar to IP Office. The DS16A supports upto 16 digital Nortel telephones and the DS30A up to 30. The DS16A is equipped with one RJ21 connector and the DS30A with two of them.

IP Office Essential Edition - "Quick Mode" and "Standard Mode" Introduction

IP Office Essential Edition Mu-Law and A-Law SD cards enable two new modes of operation - Quick mode and Standard mode. When the IP500v2 is first started it runs in "Quick Mode" which offers a simplified management and out of the box operations e.g. two intercom buttons, basic system functionality, voicemail boxes on all telephones and system programming support using the Telephone User Interface (TUI). "Quick Mode" makes starting and using the system quick and easy. Using IP Office Manager, users who need full IP Office Essential Edition functionality can simply change mode from "Quick Mode" to "Standard Mode". Once the system reboots it re-starts in "Standard Mode" which is the way that IP Office Essential Edition works, looks and feels.

Enhanced option for small systems with 20 users or less

The PARTNER version, Norstar version and Essential Edition Quick Mode are specifically designed to address the "Less than 20" user market:

- Server free operations - voicemail embedded in unit, eliminating the need for external servers.

- Easy system management - system can be programmed using Telephone User Interface (TUI) commands or the simplified manager GUI software for more detailed administration.

Mobility Enhancements

The switching of active calls between the office telephone system and the twinning destination telephone is now simplified by pressing a key on the desk telephone and the mobile telephone back and forth. When using One-X Portal for IP Office in telecommuter mode, mobile twinning is also supported. Remote workers can now leave their desk and any incoming call will be twinned to their mobile and can be handled in as if they were in the office.

Essential Edition Voicemail enhancements

The Essential Edition embedded voicemail comes with 2 ports and 15 hours of storage as standard. Additional ports can be added simlutaneously increasing storage capacity.

- 2 additional ports = 4 porsi n total and 20 hours of storage

- 4 additional ports = 6 ports in total and 25 hours of storage

Further enhancements include:

- Embedded voicemail is providing an automated attendant and voicemail coverage activated for all telephones on essential editions.

- Embedded voicemail outcalling notification - 1 number/3 attempts

- Embedded voicemail alert notification - displays which mailboxes (including phantom mailboxes) have new messages waiting for them.

Customer Call Reporter (CCR) Enhancements

CCR Agent Control Gadget in one-X portal for IP Office

This gadget provides the ability to enable CCR agents to define and control their agent presence status and hunt group membership.

It enables one-X portal for IP Office to work as a CCR agent with thefollowing functions:

- Login in to a hunt group

- Logout to a hunt group

- Logout from all groups

- Change agent status to busy n/a or ACW

- Support the input of reason codes

Historical Report UI enhancements

The user interface in the supervisor screen for reports has been modified.

Upon selecting the reports icon a new reports page will be displayed. Along the top all the different report types availablefor CCR will be displayed on separate tabs.

Further enhancements to CCR include:

Reporting:

- No printing on weekends option

- Option to save reports under a different name instead of automatically overwriting.

Wallboard:

- Logoff button

- Help button

Customer Map

- Help button

Additional telephones supported on CCR statistics

- IP Office SIP video softphone

- Norstar digital telephones

- 1100 and 1200 SIP telephones

Monitor Statistics

- All time statistics will be displayed in HH:MM:SS format. Previously statistics were only reported in seconds making it hard for the user to determine the minutes and hours it was reported.

- Most averages and floating point statistics will be rounded to the nearest 1 decimal point to increase clarity. This will apply to real time (views, dashboard and wallboard) and historical (reports). Keeping a decimal point for some statistics is required when it can affect competitiveness between agents or groups, therefore affecting productivity.

Administration Enhancements

The IP Office manager supports IP Office essential edition Norstar verison and IP Office essential edition PARTNER version. Using these versions an administrator can migrate from a 2-digit plan to a 3-digit plan and vice-versa. The number of user trunks is also increased from 48 to 100 users and up to 68 trunks. The IP Office manager has been extended to support TCM 8 card, DS30A/DS16A expansion modules and BCM / Norstar M-series and T-series telephones.

A flavour of IP Office Manager called the IP Office Simplified Manager now enables easy confiiguration of IP Office in IP Office essential edition quick mode. Quick mode is managed by the simplified manager. This is designed to reduce the installation times, specifically sub-20 type deployments. This can be done by enabling configuration of features important for this market segment. The "quick mode" operation further supports two sub-modes, namely KTS quick mode and PBX quick mode. Depending on the type of SD card that is installed in the system, IP Office will start up in one of the two sub-modes. IP Office will always start up in Quick Mode by default. NOTE WE DO NOT RECOMMEND QUICK MODE.

The Data Migration Manager (DMM) is a migration tool designed to aid quick and easy migration from other products like BCM and Norstar to IP Office. The DMM tool is launched separately of the source and target applications. DMM also eliminates the need to re-record announcements and greetings when moving from BCM or Norstar to IP Office.

New Wall Mount kit

Release 7.0 comes with a new wall mount for enhanced cable management. It is suitable for all IP Office control units and a cover to hide all expansion modules and cables. For customers who just need to wall mount the IP Office, the existing wall mount will remain in the portfolio.

Release License / Upgrade License

The license upgrade to release 7.0 comes in two types:

- Upgrade to release 7.0 for systems with 32 extensions or less

- Upgrade to release 7.0 for all systems with more than 32 extensions

Please note: For new installations it is not required to purchase one of these licenses.