The IP Office Softphone enables users to make voice and video calls using SIP based standards.
Standard features of the Softphone include:
- Call display and message waiting indicator (MWI).
- Speakerphone and mute.
- Redial, hold and Do Not Disturb (DND).
- Call history - list of received, missed and dialled calls.
- Access to IP Office directory.
- Call forward.
- Call transfer.
Softphone Client Mode
The IP Office video Softphone provides its own user interface, which is similar to a standard IP Office telephone, for making calls, transferring calls, multiple call appearances or making conference calls. The programmable feature button list allows one touch access to standard IP Office features. The user interface is flexible, allowing adjustment for personal preferences with detachable specific windows like the directory and call log window. A picture of the AVAYA IP Office Softphone dialpad is below.
The Softphone can also be configured to be minimized to the system tray when not in use to smaller or larger configurations to save desk-space.
In application mode the IP Office Video Softphone runs in the background and standard call control is accomplished through one-X portal for IP Office.
When run with one-X portal Softphone provides the following additional values:
- Consistent used interface when using one-X portal with a desktop phone in telecommuter mode or in combination with Softphone.
- Off-line call log with updates even when Softphone is not logged in.
- Additional features of one-X portal e.g. presence and instant messaging.
As well as audio calls IP Office video softphone supports end to end video calls on a single IP Office or within an IP Office small community network. Currently video is limited to end to end calls and does not support multi-party conferencing. Video adds a new level of interaction to standard phone communication. This is especially useful for remote workers or home workers who need to get hold of colleagues in the office. Below is a picture of the AVAYA IP Office Video Softphone.
Licensing and Provisioning
The IP Office Softphone forms part of the Teleworker and Power User profile. Users can log onto the Softphone using their normal username and password. Unlike the AVAYA hard phones, IP Office Video Softphone does not require an AVAYA IP Phone License to work on IP Office.
Supported Audio and Video Hardware
The IP Office Video Softphone can run with any windows sound device supporting full duplex quality. IF possible audio devices are automatically detected and allocated to the Softphone. IP Office Video Softphone supports simultaneous operation of two sound devices e.g. a headset or USB handset for normal calls and a USB hands free unit for hands free operation. It is also possible to switch between the two sound devices at any time during a call. Similar to a desktop phone for easy use the Softphone supports USB devices for audio as well as for call control e.g. accepting and terminating a call.
The following languages are supported on the IP Office Video Softphone:
- Simplified Chinese.