Mobility is very important for most businesses. Whether it's sales representatives or service engineers more and more people need to be available to customers whilst they are out of the office. With AVAYA's IP Office Mobility Solutions remote workers are available to customer all of the time without the need to provide multiple numbers. Remote workers can give customers their office phone number and all phone calls will ring their desk phone and mobile phone simultaneously so that regardless of their location they are able to pick up the call.
Mobility functions for remote workers are enabled via the IP Office Power User license or the IP Office Mobile Worker license. The mobility functions enabled by these user licenses are Mobile Twinning, Mobile Call Control and one-X Mobile Essential client support. Each feature needs to be enabled in IP Office Manager for eligible users.
Mobile Twinning
This means the remote worker can twin their mobile phone to their desk phone and answer calls to their office number on both devices. Mobile phones can be set as twinning targets even if the desk phone is logged out for example in the case of a virtual extension.
Call Back
To avoid call charges when using a mobile phone AVAYA have introduced the call back feature.
When calling a particular number at the IP Office, the IP Office will reject the call and then phone back the mobile number if it identified as an eligible one. After the call is accepted the mobile user will get a dial tone and can start another call. Depending on the service providers tariff there will be no call charges (except possible roaming charges) to the mobile user. This features is particularly useful for workers who use their personal mobile for business as it keeps their number private.
AVAYA one-X Mobile Essential Client
IP Office supports the AVAYA one-X Mobile Essential 'Single Mode' clients running on selected Symbian Single-Mode or Windows 5 or 6.x handsets. This provides a graphical interface for call control and allows a one-number service for both incoming and outgoing calls.
Mobile Call Control
Mobile Call Control allows a user who has answered a twinned call on their mobile ti dial a DTMF sequence ** (star-star) to put the call on hold and receive IP Office system dial tone. The user will then be able to perform supervised and un-supervised transfers, shuttle (switch between held calls) and conference (conference add and transfer to a meet-me conference).
This feature is similar to but independant the one-X Mobile Essential. It provides any mobile phone user with the functionality to access IP Office features without using the one-X mobile Essential client application.
Mobile Messaging
Mobile Messaging enables users to manage their voicemails and emails using their mobile phone. There are different types of mobile messaging starting with the standard voicemail to email forwarding using SMTP, which is standard with both Essential and Preferred Edition. However to synchronize all a user's devices so that when a message is listened to on one device it is filed as old on the others requires Preferred Edition. It contains an IMAP (Internet Message Access Protocol) interface to integrate the Voicemail Pro solution with any IMAP capable email system.
one-X Mobile Preferred for IP Office
The one-X Mobile preferred is a mobile applicaiton available for Android smartphones. It will become available for iPhone smartphones will Release 8.1. It provides rich unified communications facilities for remote workers and is designed to give mobile users access to various features of the office PBX (telephone system) whilst out of the office. The application relies on a permenant data connection with the communications server and is designed to provide an "always on" experience.
The application provides unified commmunications capabilities including the following features:
- Presence and Instant messaging with server-side buddy lists and server-managed user groups and client side IM history.
- Visual voicemail with the ability to play voicemail messages and ability to manage voicemail messages from the mobile application.
- Rich conference controls with click-to-conference for users and groups, entry and exit notifications, ability to view and manage conference participants.
- Ability to issue commmands to the communications server including call, conference, set location, view missed calls and listen/pickup.
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