The AVAYA IP Office Phone Manager application enables the user to control their telephone from their PC. It is available in three versions; Phone Manager Lite, Phone Manager Pro and Phone Manager PC Softphone VoIP mode.
Phone Manager Lite - No license required. THIS IS FREE.
Phone Manager Lite is the most basic of the three variants and comes as standard with the IP Office 500 telephone system. Officially AVAYA have dropped Phone Manager (as of January 2012) which we consider to be a negative as it is such a good product. However as Level 8.0 software is still so new we have not yet had the chance to test the compatibility of Phone manager with Release 8.0 . For more information on this please contact us. Phone Manager Lite provides advanced call control features including:
- The ability to make,receive and deal with calls through using your PC. Calls can be transferred, parked, held, conferenced etc using your mouse on the screen
- Configure telephone preferences (Eg diverting calls and setting Absent Text messages) by simply pointing and clicking
- Configure keyboard shortcuts.
- Show the caller ID/name.
- Create speed dials (maximum of 15).
- Create Busy Lamp Fields (BLF) using speed dials (maximum of 15). BLF shows the status of other extensions
- Collect new voicemail messages.
- Conference control display.
Phone Manager Pro - A Phone Manager Pro license key is required for each Phone Manager Pro user. If insufficient licenses are available then Phone Manager will operate in Lite mode.
Phone Manager Pro builds on Phone Manager Lite with the following extra features:
- Voicemail box control from the application (intuity and and IP Office modes).
- Screen pop contacts.
- Additional call logs showing inbound and outbound calls separately. Call logs also show call duration.
- Agent mode.
- Apply PIN restrictions.
- Transfer calls using drap and drop.
- Telecommuter mode.
Phone Manager Pro PC Softphone -
This is for remote workers and allows the user to make their PC their telephone using IP (VoIP). Conversations take place through a sound card headset / handset. Both a "Phone Manager Pro" and a "Phone Manager Pro IP Audio enabled" license key are required for each user.
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