AVAYA IP Office Level 5 software - 01892 676000

AVAYA IP OFFICE LEVEL 5.0 SOFTWARE

AVAYA have launched new software for the IP Office Telephone system

Level 5.0 software was launched in August 2009. With this latest level of software, AVAYA have radically changed the way the IP Office system is configured.

The main changes are explained on this web page.

AVAYA Essential Edition

 The previously named 'Embedded Voicemail' has been renamed 'AVAYA Essential Edition'. This is the standard AVAYA IP Office Voicemail offering mailboxes, automated attendant and voicemail to e-mail amongst many other features. This is a 4 port voicemail and is a physical piece of hardware in the shape of a flash card.

The license previously known as 'Standard to Professional Upgrade license' has now been withdrawn. This license previously allowed the IP Office system to expand beyond 32 extensions. It also allowed the use of the IP Office Voicemail Pro.

With level 5.0 software, a customer can now expand IP Office to their hearts content using the AVAYA Essential Edition product without having to buy additional licences.

AVAYA Preferred Edition

With level 5.0 software, AVAYA Preferred Edition is the new name for IP Office Voicemail Pro.

This is merely a license that equips the systems with a very powerful voicemail system that comes as standard with 4 ports and can be upgraded in 2 or 4 port increments.

This software must reside on an external PC and connects to the telephone system using a static IP address.

This voicemail is very feature rich offering the following:

Mailboxes, Automated Attendant, on-demand Call Recording, Dynamic Call Queuing and Call positioning announcements and much more. It also has a 'bolt-on' software option, Contact Store, which is a very in-expensive global call recording solution.

AVAYA IP Office Advanced Edition

The IP Office Advanced Edition is AVAYA's new name for AVAYA's Contact Centre Application on IP Office.

Increased Expansion on Level 5.0

The AVAYA IP Office system can now expand to 384 ports (from 272 on level 4). This is achieved by installing a base module containing 4 expansion ports into which Expansion Modules can be connected.

New AVAYA One X Portal

For some time AVAYA's Phone Manager on IP Office has been driving all the competition to copy them! However, it has been slightly limiting for some customers as Phone Manager is a client based application that has to be loaded onto a user's PC. Whilst this is great for most customers, it cannot be used by Apple Mac users or by customers using Terminal Services/Citrix/Thin Client applications.

AVAYA's new One X Portal solution now fills this gap as it provides Computer Call control via a web browser

New bundled  IP Office licenses

There are a number of new licenses available. These are summarised as follows:

Mobile Worker Solution -

Teleworker Solution -

Power User Solution -

Receptionist -

Customer Service Agent -

Customer Service Supervisor