AVAYA provide Customer Call Reporter (CCR) as their contact centre solution to provide call management to small, medium and large buisnesses.
Customer Call Reporter
Customer contact centres are now a requirement in most businesses today whether it be a small 5 - 10 user system or a more formal system comprising of 500-1000 agents.
The IP Office CCR is a server based contact centre product designed especially for small businesses. Using the latest web and design technologies CCR introduces significant new capabilities to effectively and efficiently manage a single site call centre environment. The design of the CCR focuses on simplicity of use to ensure improved ongoing productivity.
The key features of the customer call reporter include:
- Real time call centre activity monitor and historical reporting.
- Simplified installation and maintenance.
- Seven reporting templates provide drag and drop and user defined filter functionality.
- Report scheduler.
- Custom reports.
- Customer maps.
- Multi-lingual capable.
- Supports up to 30 supervisors and 150 agents.
The key benefits to your business are:
Lower TCO (total cost of ownership) - IP Office CCR provides small businesses with a web based contact centre measurement tool providing beginning to end reporting in an easily understandable format with no client software to load.
Standards Based - IP Office CCR uses standards based applications e.g. Microsoft SQL 2008 Express and supports all major web browser software to provide small businesses with greater flexibility in deployment.
Ease of Use - The real time charts in CCR can be customized by the user in a way that best suits their business with historical reporting templates that allow the business to filter on the type of date they want to see.
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